Terms & Conditions

Amendment of Terms & Conditions

These Terms & Conditions are issued by RRG TRADING & SUPPLY CO PTY LTD (ABN 16 669 331 668) trading as URBAN LUPE.

RRG TRADING & SUPPLY CO PTY LTD reserves the right to amend, update, or modify these Terms & Conditions at any time without prior notice. Any amendments will become effective immediately upon publication on the URBAN LUPE website or through other official communication channels.

By continuing to access, browse, or make purchases from URBAN LUPE, you acknowledge and agree to be bound by the current version of these Terms & Conditions.

*Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from or relating to the use of this website, purchases made through URBAN LUPE, or these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

*Limitation of Liability

To the maximum extent permitted by law, RRG TRADING & SUPPLY CO PTY LTD trading as URBAN LUPE shall not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our website, products, or services.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law, including guarantees relating to the quality and fitness for purpose of goods supplied.

PAYMENTS

All online transactions can be processed using major credit cards. We accept Visa, Mastercard, American Express and other major cards through our secure payment gateway. Payments made by credit or debit card are processed within a few minutes and are protected by the highest level of security.

For security purposes, we may require a copy of your photo ID and a signature on the credit card used for the transaction to verify and approve the payment.

SHIPPING

All purchased items are shipped from Melbourne, Victoria, Australia. We are not a consignment store, and we do not drop ship. All the products you are buying from us are actual products imported from our brand suppliers. 

All in stock items will ship on next business day if paid by PayPal, once payment has been received via PayPal, we will send you >notification by email to inform you and will provide you with the tracking information for shipping.

Items paid by AfterPay or credit cards will ship once payment has been cleared, please note this can take up to 7 business days for the bank to processing the payments.

DOMESTIC SHIPPING

For shipping within Australia, we are using Australia Post for standard shipping, for the price please see below

Order less than

AUD $300.00

$17.00

Order AUD $300 or more

Free standard shipping

If you require a Signature or Insurance, please make a Note at checkout to request this. Additional costs apply for Insurance (this may affect the free shipping), we will email you a quote and separate invoice to pay for this. Please note all orders are shipped WITHOUT a Signature or Insurance unless otherwise requested.

*Delivery time is typically 5-7 business days (but can vary depending on destination). If you would like expedited shipping, please email service@urbanlupe.com.au for a quote. 

INTERNATIONAL SHIPPING

We recommend to use courier service for international shipping with tracking information.

       Standard with signature

       International courier service

  $60.00

  $150.00

 

We will E-mail you to inform your order has been posted with tracking number, but the time it takes to clear customs will vary from country to country. In some cases, it can take weeks to clear customs and unfortunately we have no control over this. If you have not received your international package, we suggest contacting your local customs office. The customer is responsible for any duties charges or international customs service fees that may be incurred.

You will receive an email from “service@urbanlupe.com.au” containing your shipping info once your order has shipped. If you do not receive the email, please check your spam folder. If you require a Signature for delivery, please specify this in the Notes section at checkout.

For the rest of the world shipping rates, please contact us for a shipping quote.

LOST / UNDELIVERED PACKAGES

If the final status of your tracking number is “Undelivered” and Australia Post is unable to locate your package, we will replace the item if it is in stock. If it is not in stock, we will issue a store credit for the full amount of your order including the shipping charge you paid. However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front door), we cannot be liable and suggest that you contact Australia Post for more information. We are happy to require a SIGNATURE for your package at your request, please specify this in the Notes section at checkout if you require a signature.

RETURNS

Online Purchases

Items purchased online may be returned within 14 days of delivery for store credit or exchange only. Refunds will not be issued unless the item is deemed faulty.

Returned items must:

  • Be unworn, unwashed, and in original condition

  • Have all original tags attached

  • Be returned in original packaging where possible

Return shipping costs are the responsibility of the customer unless the item is faulty.

In-Store Purchases

Items tried on and purchased in-store are eligible for store credit only. Refunds will not be issued unless explicitly agreed upon at the time of purchase or if the item was purchased as a confirmed gift.

All return requests must be made within 14 days of purchase and items must be returned in their original condition with tags attached.

When returning the item, please Email to service@urbanlupe.com.au for instructions.

You will be responsible for the cost of shipping for Return/Exchange item, the approved refund amount will be the price for the item only. If you are returning an item worth AUD $75.00 or more, you may need to consider to use the shipping method with tracking number or purchase shipping insurance as we do not guarantee we will receive your returned item with any shipping method.

REFUNDS

Purchased in store: Items tried on and purchased in-store are eligible for store credit only unless discussed at the time of sale or if the item is a gift.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Gift card are non-refundable once been purchased and issued, for exchanges on redeemed items, please refer to above terms and conditions.

EXCHANGES

We only replace items if they are defective or damaged, or if an incorrect size has been purchased.  If you need to exchange it for the same item, send us an email at service@urbanlupe.com.au for further instructions.