Terms and Conditions at URBAN LUPE
*We accept VISA and MasterCard, however, to protect the right for our customers, we may require a copy of your Photo ID and signature on the card as aprovement.
All online transactions can be processed through PayPal. PayPal supports all major credit cards and is quick, easy and guarantees the highest level of security. PayPal payments using credit or debit cards will process within a few minutes. PayPal eChecks can take up to 7 business days for processing.
All purchased items are shipped from Melbourne, Victoria, Australia. We are not a consignment store, and we do not drop ship. All the products you are buying from us are actual products imported from our brand suppliers.
All in stock items will ship on next business day if paid by PayPal, once payment has been received via PayPal, we will send you >notification by email to inform you and will provide you with the tracking information for shipping.
Items paid by AfterPay or credit cards will ship once payment has been cleared, please note this can take up to 7 business days for the bank to processing the payments.
For shipping within Australia, we are using Australia Post for standard shipping, for the price please see below
Order less than $200.00
Order $200 or more
Free standard shipping
If you require a Signature or Insurance, please make a Note at checkout to request this. Additional costs apply for Insurance (this may affect the free shipping), we will email you a quote and separate invoice to pay for this. Please note all orders are shipped WITHOUT a Signature or Insurance unless otherwise requested.
*Delivery time is typically 5-7 business days (but can vary depending on destination). If you would like expedited shipping, please email email@example.com for a quote.
We are using DHL eCommerce for international shipping with tracking information.
Rest of the world
We will E-mail you to inform your order has been posted with tracking number, but the time it takes to clear customs will vary from country to country. In some cases, it can take weeks to clear customs and unfortunately we have no control over this. If you have not received your international package, we suggest contacting your local customs office. The customer is responsible for any duties charges or international customs service fees that may be incurred.
You will receive an email from “firstname.lastname@example.org” containing your shipping info once your order has shipped. If you do not receive the email, please check your spam folder. If you require a Signature for delivery, please specify this in the Notes section at checkout.
For the rest of the world shipping rates, please contact us for a shipping quote.
LOST OR UNDELIVERED PACKAGES
If the final status of your tracking number is “Undelivered” and Australia Post is unable to locate your package, we will replace the item if it is in stock. If it is not in stock, we will issue a store credit for the full amount of your order including the shipping charge you paid. However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front door), we cannot be liable and suggest that you contact Australia Post for more information. We are happy to require a SIGNATURE for your package at your request, please specify this in the Notes section at checkout if you require a signature.