Terms and Conditions at URBAN LUPE

Payment

*We accept VISA and MasterCard, however, to protect the right for our customers, we may require a copy of your Photo ID and signature on the card as aprovement.

All online transactions can be processed through PayPal. PayPal supports all major credit cards and is quick, easy and guarantees the highest level of security. PayPal payments using credit or debit cards will process within a few minutes. PayPal eChecks can take up to 7 business days for processing.

Shipping

All purchased items are shipped from Melbourne, Victoria, Australia. We are not a consignment store, and we do not drop ship. All the products you are buying from us are actual products imported from our brand suppliers. 

All in stock items will ship on next business day if paid by PayPal, once payment has been received via PayPal, we will send you >notification by email to inform you and will provide you with the tracking information for shipping.

Items paid by AfterPay or credit cards will ship once payment has been cleared, please note this can take up to 7 business days for the bank to processing the payments.

Domestic Shipping

For shipping within Australia, we are using Australia Post for standard shipping, for the price please see below

Order less than $200.00

$12.00

Order $200 or more

Free standard shipping

If you require a Signature or Insurance, please make a Note at checkout to request this. Additional costs apply for Insurance (this may affect the free shipping), we will email you a quote and separate invoice to pay for this. Please note all orders are shipped WITHOUT a Signature or Insurance unless otherwise requested.

*Delivery time is typically 5-7 business days (but can vary depending on destination). If you would like expedited shipping, please email service@urbanlupe.com.au for a quote. 

International Shipping

We are using DHL express for international shipping with tracking information.

International Shipping

       New Zealand  

       Rest of the world

 

$20.00

$35.00

 

We will E-mail you to inform your order has been posted with tracking number, but the time it takes to clear customs will vary from country to country. In some cases, it can take weeks to clear customs and unfortunately we have no control over this. If you have not received your international package, we suggest contacting your local customs office. The customer is responsible for any duties charges or international customs service fees that may be incurred.

You will receive an email from “service@urbanlupe.com.au” containing your shipping info once your order has shipped. If you do not receive the email, please check your spam folder. If you require a Signature for delivery, please specify this in the Notes section at checkout.

For the rest of the world shipping rates, please contact us for a shipping quote.

LOST OR UNDELIVERED PACKAGES

If the final status of your tracking number is “Undelivered” and Australia Post is unable to locate your package, we will replace the item if it is in stock. If it is not in stock, we will issue a store credit for the full amount of your order including the shipping charge you paid. However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. it gets stolen off your front door), we cannot be liable and suggest that you contact Australia Post for more information. We are happy to require a SIGNATURE for your package at your request, please specify this in the Notes section at checkout if you require a signature.

 

Returns

We accept returns within 14 days of purchase or receipt of shipped items.  The item has to be in NEW AND UNWORN CONDITION IN ORIGINAL PACKING with the tag on it. When returning the item, please include tax invoice in the package and ship to our store address at

URBAN LUPE

34 Pin Oak Crescent,

Flemington VIC 3031,

Australia

You will be responsible for the cost of shipping for Return/Exchange item, the approved refund amount will be the price for the item only. If you are returning an item worth AUD $75.00 or more, you may need to consider to use the shipping method with tracking number or purchase shipping insurance as we do not guarantee we will receive your returned item with any shipping method.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund for 'change of mind'.

*Gift card are non-refundable once been purchased and issued, for exchanges on redeemed items, please refer to above terms and conditions.

 

Sale items

If we could, we will never do SALE as we guarantee the quality on all items we are selling, and we believe in the value behind each product of each brand that we are carrying in our store.

Seasonal selection may offer sale, and we do not accept refund or exchange on sale items.

 

Exchanges

We only replace items if they are defective or damaged, or if an incorrect size has been purchased.  If you need to exchange it for the same item, send us an email at service@urbanlupe.com.au and return your item to the store, or mail it to: 

URBAN LUPE

34 Pin Oak Crescent

Flemington, VIC 3031

Australia

*Orders from outside of Australia

We do not provide refund/ exchange and all sale are considered as FINAL. Thank you

Sale

Unavailable

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