Refund policy

RETURNS

Purchased in store: Items tried on and purchased in-store are eligible for store credit only unless discussed at the time of sale or if the item is a gift.

Online orders: We accept returns within 14 days of purchase or receipt of shipped items. Returns made after 14 days will be offer store credit only.

The item has to be in NEW AND UNWORN CONDITION IN ORIGINAL PACKING with the tag on it. When returning the item, please Email to service@urbanlupe.com.au for instructions.

You will be responsible for the cost of shipping for Return/Exchange item, the approved refund amount will be the price for the item only. If you are returning an item worth AUD $75.00 or more, you may need to consider to use the shipping method with tracking number or purchase shipping insurance as we do not guarantee we will receive your returned item with any shipping method.

REFUNDS

Purchased in store: Items tried on and purchased in-store are eligible for store credit only unless discussed at the time of sale or if the item is a gift.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

*Gift card are non-refundable once been purchased and issued, for exchanges on redeemed items, please refer to above terms and conditions.

EXCHANGES

We only replace items if they are defective or damaged, or if an incorrect size has been purchased.  If you need to exchange it for the same item, send us an email at service@urbanlupe.com.au for further instructions.